Welcome to plushpivot.shop (hereinafter referred to as “this Website”). We highly value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information.
- Information Collection
When you use this Website to shop, we may collect the following information:
Account Information: Such as your name, email address, contact number, and shipping address.
Payment Information: Payment data such as credit card details or PayPal information, used solely for processing orders.
Transaction Information: Details regarding purchased items, order numbers, shipping information, etc.
- Use of Information
The information we collect is primarily used for the following purposes:
Processing and fulfilling your orders (shipping, returns, refunds, etc.).
Providing customer service and order support.
Optimizing the website experience and product recommendations.
- Shipping and Logistics
Shipping Origin: Spain.
Order Processing Time: Processed on the same day (on business days).
Shipping Duration: Approximately 2 days.
Tracking information will be provided once the order has been shipped.
- Returns and Refunds
Return Period: You may request a return within 30 days from the date of receipt.
Items must be in their original packaging and in an intact, unused condition.
Refund Processing: Refunds will be credited back to your original payment account within 3 days of confirming the return.
- Clearance Sale Information
Due to ongoing operating losses, the merchant has decided to conduct a clearance sale at a loss; consequently, the prices of certain items may be below cost.
Clearance items are available in limited quantities and are sold on a first-come, first-served basis while supplies last.
Clearance items are eligible for returns only; exchanges are not available.
- Information Sharing
We do not sell or rent your personal information to third parties.
To fulfill orders or provide services, we may share necessary information with shipping carriers and payment processing platforms.
- Information Security
We implement appropriate technical and administrative measures to safeguard the security of your personal information.
While we strive to protect your information, please note that no data transmission over the Internet can be guaranteed to be 100% secure.
- Children’s Privacy
This Website is not intended for minors under the age of 18, and we do not knowingly collect personal information from them. - Changes to Terms
This Website reserves the right to modify this Privacy Policy at any time. Any revised policy will be posted on this page and will take effect immediately. Please review this page periodically to stay informed of the latest updates. 10. Contact Information
If you have any questions or requests regarding privacy, please contact us via the following method:
Email: mavi.ballesteros@plushpivot.shop